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Xchange - Aug '21

XCH9121CS3V - Core System Transformation - An Insurers’ Customer Journey

Sep 1, 2021 12:00pm ‐ Sep 1, 2021 1:00pm

Credits: None available.

Members: $35.00
Standard: $65.00


Today’s insurance market is feeling the impact of societal and consumer trends such as rising expectations for personalized service, the need for flexibility in insurance products, the prevalence of SaaS solutions, security concerns, and the growing importance of analytics and 3rd-party data. As insurers assess their ability to meet these demands they should start with the state of their core systems. If they have not modernized their core systems to support these new demands they run the risk of falling behind. Join Farmers Fire Insurance Company, Municipal Mutual Insurance Company of WV, and BriteCore as they discuss their modernization journeys and how they have transformed to meet the needs of their customers.

Learning Objectives:
  • Identify key changes in society and the insurance industry that are rendering traditional insurance practices obsolete.
  • Identify essential questions and best practices to incorporate into core modernization initiatives.
  • Recognize how digital channels and broader ecosystems are essential to driving customer engagement.



  • 1.00 - Information Technology

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