Description

One‐click Amazon checkouts, frictionless ApplePay payments, and easy peer‐to‐peer Venmo and Zelle payment transfers are no longer “new”—they are the new normal. Whether it be policyholders paying their claims to the carrier, or the carriers paying their claimants, everyone expects better, faster payment options and a simple, intuitive customer experience. A truly flexible, future‐ready digital payments system requires an understanding of customer behavior, payment channels, and modern engagement methods. The good news is there are many payment methods available in the marketplace. This session will cover some, including the opportunity for a cash back program to carriers for disbursements.

Field of Study: Information Technology
Delivery Method: QAS-Self Study
Program Level: Basic
Prerequisites: None
Advanced Preparation: None

Following the purchase of this content, return here and click the session title to view the video and access materials. NASBA Requirement: In order to receive CPE credit for this session, you must watch the video in its entirety. You will not be able to access the post-test until the completion of the video. Access the test, survey and certificate on the CE Information Tab.

Learning Objectives:

• How carriers are implementing payment options
• Impact to customer satisfaction levels
• Pros and cons of different payment methods

Speaker(s):

• Mr. Bill Clausen, EVP - Business Relations, Prelude Software Inc
• Ms. Krista Tropea, Assistant Vice President, Workers Compensation Claims - Lost Time Division, The Hanover Insurance