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Xchange Sessions

XCH682020CS4 - Transforming Claims During the COVID Crisis and Beyond! How The Hanover Insurance is Leveraging Electronic Payments. A Session on Better Processing

Jun 8, 2020 2:45pm ‐ Jun 8, 2020 3:15pm

Credits: None available.


One click Amazon checkouts, frictionless ApplePay payments, and easy peer?to?peer Venmo and Zelle payment transfers are no longer ?new??they are the new normal. Whether it be policyholders paying their claims to the carrier, or the carriers paying their claimants, everyone expects better, faster payment options and a simple, intuitive customer experience. A truly flexible, future?ready digital payments system requires an understanding of customer behavior, payment channels, and modern engagement methods. The good news is there are many payment methods available in the marketplace. This session will cover some, including the opportunity for a cash back program to carriers for disbursements.
Field of Study: Information Technology
Delivery Method: QAS-Self Study
Program Level: Basic
Prerequisites: None
Advanced Preparation: None
Following the purchase of this content, return here and click the session title to view the video and access materials. NASBA Requirement : In order to receive CPE credit for this session, you must watch the video in its entirety. You will not be able to access the post-test until the completion of the video. Access the test, survey and certificate on the CE Information Tab.
If you were a registered attendee for this Xchange lite event, enjoy this content at no charge. If you were not a registered attendee for this Xchange lite event, pricing is: Members - $15 / Non-Members - $30
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Learning Objectives:
  • How carriers are implementing payment options
  • Impact to customer satisfaction levels
  • Pros and cons of different payment methods


  • Mr. Bill Clausen, EVP - Business Relations, Prelude Software Inc
  • Ms. Krista Tropea, Assistant Vice President, Workers Compensation Claims - Lost Time Division, The Hanover Insurance


  • 0.50 - Information Technology

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Parshy TestPhillips
8/18/20 4:04 pm

I really enjoyed this session! Very informative.